Amazon “Fixing Glitch” Today

From the LA Times:

UPDATED, 3:03 p.m. Amazon spokesman Drew Herdener sent us the following statement, blaming the entire situation on a “cataloging error”:

This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.

It has been misreported that the issue was limited to Gay & Lesbian themed titles – in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon’s main product search.

Many books have now been fixed and we’re in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.

I’m not sure I buy the ‘glitch’ story from one of the most experienced online retailers in existence, but they’re fixing it and that’s good enough for me.


~ by B.T. Murtagh on April 13, 2009.

One Response to “Amazon “Fixing Glitch” Today”

  1. […] some level of responsibility and changed their policy, fixed the “glitch” or whatever. B.T. had already written about it at the time of this posting, and I must have scrolled right past that entry. My apologies for […]

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